Contact & Customer Service

FAQ, terms of purchase, GDPR, exchanges and returns

FAQ

Do you have questions about an order you made? Check out the FAQ below. Isn't the answer to your question there? Contact us. Please enter your order number if you have it available. There are of course many reasons why you should contact us. Below you will find a few reasons. Sometimes we have many incoming requests and some cases are more difficult to solve than others. That said, sometimes it may take some time before we reconnect. But we always reconnect and we do our best to solve the task.

But before we get started, want to give cred to the pictures used: Alexander Karlsson/Försvarsmakten, Kim Svensson Photography and Bezav Mahmod, Swedish Armed Forces.

I have not received an order confirmation

Check your spam filter. It turns out that some emails get stuck there. Can't find it anyway? The next source of error is usually an incorrect email address. Contact us and give the full name and delivery address and enter your case and we will help you.

I have changed address / mail address / mobnr

Email us and we'll change this

Where is my order

REKYL is a social impact company, we send large parts of the surplus to veteran support (read more about REKYL here). This makes us quite frugal with how we dispose of our resources. In general, it can take a week or so before we have received your order, sometimes it can take even longer, especially when we do regular fundraising campaigns. Then we pick up orders, print and ship. In those cases, it may take several weeks before we can send. Given that you have provided a correct mobile number and email address, we will send you a package number when the order is shipped. Please let us know, we are more than happy to answer.

I have not had time to pick up my order and now it has returned

When you have not picked up your package, it will come back to us, then we will send you an email and say that you have not picked up your package and ask how you want to do it? The package has not been lost, but it is with us for a while.

I have not received an invoice

If you have chosen to trade with invoice, we usually do not send it to you until we send your order. A prerequisite for it to end up right is that you have entered the correct email address at the time of your purchase. Please note that we are working with an external partner to manage invoicing for REKYL .  The payment time is usually very short. Be sure to pay it to avoid reminders.

I've got the wrong item, I want to change the size or undo mine, or parts of my purchase. How do I do this?

Of course, we comply with the Consumer Sales Act and the Distance Selling Act, but above all we apply common sense. With your order we will send you a packing slips, follow the instructions in that document and send to the specified address. In the case of a partial or return, we will be paid/credit your order and the money will be refunded in the same way that you paid us. Subject to postitious inventory, we change the size but sometimes it is unfortunately not possible. If this is not possible, we will contact you to find the best solution. If we are the ones who have done wrong, we are responsible for shipping expenses. To be extra clear, here you send: REKYL INOMNIA PARATUS AB, POSTBOX 12093, 720 12 VÄSTERÅS

How do I pack what to send in?

It is great to send in anything but a regular blue envelope from the mail works just fine. Pack the goods well so there is no damage during the postal service. We will be extra happy if you fold the garment properly so that we can put the garment on the shelf directly and avoid the iron.

Do you account for the postage?

If we have made a mistake, we will be responsible for postage, but then the receipt will be sent in the package and the shipping will be credited when we receive the goods/ goods to us. But for exchanges and returns, you will have to pay for the shipping to us.

Has my return come in?

When we receive your package to us, we will send you an email stating that it has been received and when the assessed it is sent out again.

What does crediting mean?

This means that we remove the item that we do not have and refund you / adjust your payment / invoice. This means that you get money back or that we adjust your invoice so you only pay what you have received.

What size should I be?

There are measurement lines on the page, just to measure and it will be right. It can also be under the model if it is bodyfit or free i.e. a little more body-adjusted or looser model. Read carefully, compare with your favorite garments.

Are you sending internationally?

Yes.

I have a good idea for you!

Great that we get tips but usually we have a lot in our pipeline so it is not enough but as I said tips are very good to get in. It may take some time before we respond. It depends on our workload, but please let me know for the executioner!

OUR TERMS AND CONDITIONS

Read our terms and conditions. They are for you to feel safe and we will be able to maximize returns to Swedish veterans. A win-win deal.

We have limited possibilities to change sizes and models because our bearings are shallow. read the product description and look carefully at the size statements and compare with your favorite garments.

Prices and payment

Each item is quoted with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment.

Withdrawal

Your right of withdrawal (withdrawal period) is valid for 14 days. Your message to us must make it clear that you change your mind. The withdrawal period begins to run on the day you received the item or a substantial part of it. If the contract is for a custom-made product – or a product manufactured on the basis of your order, the withdrawal period begins to run on the day we provide you with information about your purchase.

Once you have exercised your right of withdrawal:

You are obliged to keep the product in as good a condition as when you received it. You may not use it, but of course carefully examine it. If the product is damaged or lost because you are negligent, you lose the right of withdrawal.

Private Policy

When you place your order with us, you provide your personal/contact details. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement against you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. If so, please contact us by e-mail.

Cookies

This online store uses cookies under the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the online store identify and follow users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is used solely to provide you as a visitor with a better experience and support and does not store any personal information about you. Cookies can be deleted. For example, in this online store, cookies are used to keep track of your shopping cart, your settings and which pages you have visited in order to provide you with a better customer experience and support.

Supplies

The delivery time of our custom goods is often long, so be patient, all our stuff is manufactured to order.

Packages not collected

Unpicked goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you the costs of return shipping, handling fee and handling fee, currently 150: - Yes, that sounds sad. But we need to secure support for our veterans.

Returns

Returns are made at your own expense except if the item is defective or if we have packed incorrectly. Returns should be sent as letters or parcels, not for cash on delivery. In case of exchange, we will pay the new shipping from us to you.

Once you have exercised your right of withdrawal, you should send or return it to us.

Repayment obligation:

We shall, if you exercised your right of withdrawal, refund what you have paid for the item as soon as possible or at the latest within 30 days of the date on which we received the item or, if it is a service, the notification that you regretted it. You will have to pay the return costs when you return the goods. We always pay the return cost to return so-called replacement goods.

See also the Consumer Agency and the Distance Contracts Act, as well as the EU Joint Dispute Resolution http://ec.europa.eu/odr.

CONTACT REKYL

There are of course many reasons why you should contact us, there are quite a few who do. We think it's fun, but sometimes it takes some time to get back to work quickly. As a rule, we have time to respond within 48h. Sometimes we lack it and it usually is because we have many who at the same time seek contact with us. But you. Hold on, hold on! We will reconnect regardless of your case.

Stay frosty!

The friends at REKYL

Rekyl

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